Practical information
What are the delivery times?
Your order is carefully prepared and shipped within 24 to 48 business hours.
Shipments are made from our logistics warehouse located in Europe (Slovakia) , which allows for reliable and optimized delivery times across the continent.
On average, delivery times are 2 to 8 working days , depending on the destination country and the carrier.
Countries closest to the warehouse (such as Germany or Central Europe) generally benefit from shorter delivery times.
A tracking number will be sent to you as soon as your order is shipped.
How do returns and refunds work?
You have 14 days after receipt to request a return if the item does not suit you.
All requests must be made by email to the following address:
info.karmicartisan@gmail.com
Please specify your order number and the reason for the return. Photos may be requested depending on the situation.
After your request has been validated, we will provide you with return instructions and the address to which you should return the product.
Returned items must be unused, in perfect condition and in their original packaging.
Return shipping costs are the responsibility of the customer.
In the event of a damaged, defective or non-compliant item, please contact us within 3 working days of receipt, with supporting photos, so that we can process your request quickly.
In all cases, we will assist you in finding the most suitable solution (replacement or refund).
Where do our products come from?
Our pieces come from artisan workshops located mainly in Asia, where they are carefully crafted using traditional techniques.
They are then stored and shipped from our logistics partners in Europe, in order to ensure fast and reliable delivery times.
What are the delivery charges?
Delivery costs €4.90 for all orders within Europe.
All shipments are made from Europe, with tracking available as soon as your package is sent.
Are the payments secure?
Yes. All payments on Karmic Artisan are fully secure.
All transactions are protected by SSL encryption, ensuring the confidentiality and security of your data.
At no time do we have access to your bank details: payments are processed directly by certified providers.
Accepted payment methods:
- Paypal
- Credit cards: Visa, Mastercard, American Express
- Shop Pay
- Apple Pay
- Bancontact (Belgium)
- EPS (Austria)
- Klarna
- MobilePay (Denmark)
You can therefore pay for your order with complete confidence, using the payment solution that suits you best.
