Returns & Exchanges: Your satisfaction is our priority
At Karmic Artisan, every order is prepared with care. If, however, an item does not meet your expectations, we are committed to finding the best solution for you (exchange, store credit, or refund).
Changed your mind? No problem!
You have 14 days after receiving your package to notify us of a return.
- How to proceed? Simply send us a message at info.karmicartisan@gmail.com
We will get back to you quickly to guide you through the process.
- Item condition: To allow for an exchange or refund, the item must be returned in its original condition, unused, and in its original packaging.
Our "Hassle-Free" Commitment (Damaged or Incorrect Item)
If your product arrives damaged, broken, incomplete, or does not match your order, please notify us within three business days of receiving it by email at:
info.karmicartisan@gmail.com
To allow us to assess the situation and, where necessary, submit a claim to the carrier, please include as many photographs as possible, including:
- the product as a whole;
- the damage from several angles;
- the product inside the parcel;
- the outer shipping box;
- the shipping label;
- the internal protective packaging;
- all broken pieces, accessories, and items received.
The product, all broken pieces, the box, and the protective packaging must be kept until the case has been fully resolved.
Once we have reviewed the information provided, we will inform you by email of the proposed solution and, where a return is required, provide you with the return address and shipping instructions.
No return should be made without our prior approval.
When we request the return of a damaged, broken, or non-compliant product, the return shipping costs will be covered by Karmic Artisan. The refund or replacement will be processed after the returned product has been received and inspected, unless we confirm in writing that no return is required.
This procedure does not affect the customer’s rights under the applicable statutory guarantees.
Flexible Solutions
When returning an item, you have the choice:
- Exchange: To quickly receive another item from the shop that you prefer.
- Store Credit: To choose a new creation from the boutique at a later date.
- Refund: Processed to your original payment method within a maximum of 14 days after we receive the return.
Useful Information
- Return shipping: For "change of mind" returns, shipping costs are the responsibility of the customer. We recommend using a tracked shipping service for added security.
