Customer information
Delivery time
📦 Your order is carefully prepared and shipped within 24 to 48 business hours.
The average delivery time in Europe is 2 to 8 working days depending on the destination country.
A tracking number will be sent to you as soon as the shipment is dispatched.
Returns and refunds
You have 14 days after receipt to request a return or refund if the item is not suitable.
In case of damaged, defective or non-compliant item, please contact us within 3 working days of receipt, with supporting photos, so that we can process the request quickly.
In all cases, we will personally assist you in finding the most suitable solution (exchange or refund).
Contact: info.karmicartisan@gmail.com
Origin of our products
Our pieces come from artisan workshops located mainly in Asia, where they are carefully crafted using traditional techniques.
They are then stored and shipped from our logistics partners in Europe, in order to ensure fast and reliable delivery times.
Each creation is selected for its quality, authenticity and unique character.
Delivery costs
Delivery costs €4.90 for all orders within Europe.
All shipments are made from Europe, with tracking available as soon as your package is sent.
Secure payment
All transactions on our store are 100% secure thanks to SSL encryption.
We never have access to your banking information.
You can pay for your order with confidence by credit card (Visa, Mastercard, American Express), Shop Pay, Apple Pay or Google Pay.
